Maestro Music - Terms and Conditions

Effective Date: December 15, 2025

1. Acceptance of Terms

By using our services, you agree to these Terms and Conditions and our Privacy Policy.

For Students Under 18: A parent or legal guardian must provide consent and agree to these Terms on the student's behalf.

For Students Under 13: Additional requirements apply under COPPA. See our Privacy Policy for details.

2. About Maestro Music Services

2.1 What We Provide

• Live one-on-one video lessons via Zoom with carefully selected music teachers
• Free trial lesson for new students (or promotional offers when available)
• Pre-recorded instructional content and practice resources
• Method books and sheet music (included with tuition)
• Optional participation in online recitals
• Access to lesson transcripts for review and practice support

Each teacher has a profile page on our website showing their background, teaching philosophy, specialties, and available times. You can book directly with any teacher whose profile interests you, subject to availability.

2.2 What We Are (and Aren't)

We Are:

• A curated online music studio connecting students with qualified, vetted music teachers
• A provider of comprehensive music education services with quality oversight
• Committed to maintaining high teaching standards and student safety

We Are NOT:

• A marketplace where anyone can sign up to teach (we carefully screen all teachers)
• A guarantor of specific learning results (progress depends on many factors)
• Responsible for individual teaching methods within our quality guidelines

2.3 Our Teachers

Selection Process:

• Multi-round interview process (application review, general interview, mock lesson)
• We may conduct reference checks from previous teaching positions
• All teachers undergo comprehensive background checks
• Teachers working with charter school students complete California DOJ Livescan (where required)

Teacher Status:

• Teachers are independent contractors (not employees)
• Professional music educators who may also teach independently (in-person studios, private online students, etc.)
• Set their own teaching methods within our quality guidelines
• Bound by non-compete agreements and may not solicit Maestro Music students for private lessons outside our platform
• Must adhere to our standards, policies, and code of conduct when teaching Maestro Music students

Selecting Your Teacher:

Option 1: We Match You - Complete our registration form with your needs, preferences, and schedule, and we'll recommend a teacher.

Option 2: You Choose Directly - Browse teacher profiles and book directly with a teacher whose approach resonates with you.

Either way, you're welcome to request a teacher change if the match isn't quite right.

Your Relationship:

• Your contract for lessons is with Maestro Music (we handle all billing and administration)
• All lessons are conducted via Maestro Music's Zoom Business account
• Teachers communicate with Maestro Music leadership regarding student progress and concerns

Communication:

You have flexibility in how you communicate:

Direct Teacher Communication (Most Common):

• Email your teacher directly for scheduling changes, practice questions, lesson concerns, or curriculum questions
• Teachers keep our admin team informed of scheduling changes for billing and coordination

Administrative Support (Always Available):

• Email [email protected] for scheduling assistance, billing questions, teacher change requests, policy questions, or technical support
• Use both channels as needed

What We're Responsible For:

• Vetting and selecting qualified teachers through our interview and assessment process
• Ongoing quality oversight and support
• Ensuring teachers follow our policies when teaching Maestro Music students
• Addressing concerns about teaching quality or conduct
• Coordinating scheduling, makeups, and administrative matters
• Maintaining COPPA-compliant lesson transcription through proper Zoom configuration

What We're Not Responsible For:

• Day-to-day teaching methods and curriculum choices (within our quality guidelines)
• Individual student progress or learning outcomes (depends on practice, aptitude, and many factors)
• Personality fit between students and teachers (though we'll work to find a good match if issues arise)
• Teachers' activities or statements outside of Maestro Music lessons

Teacher Changes:

• May occur due to teacher schedule changes, relocation, mutual agreement that a different teacher fits better, or teacher departure from Maestro Music
• We'll provide advance notice when possible, match you with a similar teacher, and ensure smooth transition

2.4 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with reasonable notice to active students when possible.

3. User Accounts

3.1 Account Creation

Eligibility:

• Must be 18+ to create an account
• If creating account for student under 18, must be parent or legal guardian
• Must provide accurate and complete information

Account Requirements:

• One account per household (may include multiple students)
• Maintain security of your account
• Notify us immediately of unauthorized use at [email protected]
• Don't share login credentials outside your household

3.2 Parent/Guardian Responsibilities

If you create an account for a student under 18:

• You guarantee accuracy of all information
• You assume all responsibility for the student's use of our services
• You ensure the student complies with these Terms
• You're responsible for all charges incurred
• You authorize us to communicate with you regarding lessons
• You must ensure appropriate supervision during lessons (especially for young children)

For Students Under 13:

• Must provide verifiable parental consent (see Privacy Policy)
• Must ensure student's safety during online lessons
• Acknowledge lessons will be transcribed for safety purposes

3.3 Account Suspension or Termination

We reserve the right to suspend or terminate accounts for:

• Fraudulent, abusive, or unlawful activity
• Violation of these Terms or our policies
• Harassment of teachers, staff, or other students
• Repeated failure to make required payments after grace period
• Sharing copyrighted instructional materials outside your household
• Repeated no-shows for scheduled lessons without communication
• Attempts to hire teachers outside the Maestro Music platform to avoid platform fees

If your account is terminated: You'll receive email notification, access discontinued, and may appeal within 7 days for non-severe violations. Refunds at our discretion based on circumstances.

4. Children's Privacy (COPPA Compliance)

We comply with COPPA for students under 13.

Key Points:

• Parents must provide verifiable consent before students under 13 can use services
• Consent obtained through registration checkboxes and credit card payment
• All lessons transcribed (text only) for safety purposes
• Parents have right to review, correct, or delete child's information

For complete details, see our Privacy Policy, Section 4.

5. Payments, Billing, and Refunds

5.1 Payment Terms

Monthly Tuition:

• Billed automatically each month on your enrollment date
• Same amount regardless of 4-week or 5-week months (averages over the year)
• Includes 3 sick days per year and $30 annual book allowance
• Payment processed securely through Stripe (via Kajabi)
• Automatic billing continues until you cancel

5.2 Failed Payments

If payment fails:

• Immediate email notification
• We typically provide a grace period to update payment
• Lessons may continue while we work with you to resolve issues
• We'll communicate directly about the situation

If payment issues continue:

• After ~2 weeks non-payment, we may need to pause lessons
• We may assess late fees case-by-case if significantly overdue
• Extended non-payment may result in suspension or cancellation
• When suspended, your time slot may not be available upon return

Our goal: Keep students in lessons. If you're having payment difficulties, communicate with us to find solutions together.

Update payment: Log into your account or email [email protected] for assistance.

5.3 Refund Policy

Refunds ARE Available: 

✅ Teacher unavailable 2+ consecutive weeks (prorated refund automatic)
✅ Verified family emergency preventing attendance 3+ weeks with 30 days notice and documentation (prorated)
✅ Extended planned absence 3+ weeks with 30 days notice (prorated)
✅ Billing error (full refund of incorrect charge)

Refunds Generally NOT Available: 

❌ Individual canceled lessons (use your 3 sick days)
❌ Student absences, illness, or schedule conflicts
❌ Technical difficulties on student's end
❌ Dissatisfaction with progress due to lack of practice
❌ Change of mind after lessons have started
❌ No-shows without advance notice

Exception: We may consider extenuating circumstances case-by-case.

To request refund: Email [email protected] with student name, account email, reason, dates, and supporting documentation. Typically processed within 7-10 business days.

5.4 Disputed Charges

Before disputing with your bank: Contact us first at [email protected]. We're happy to review charges and work things out.

If you dispute without contacting us: Your account will be suspended pending resolution.

5.5 Promotions and Special Offers

Standard Trial Lesson:

• 1 free 30-minute trial lesson for new students
• No credit card required
• No obligation to continue

After trial: We'll send follow-up email asking if you'd like to continue. If yes, visit maestromusic.online/tuition to select your plan and provide payment information. No automatic enrollment - you actively choose to sign up.

Special Promotional Offers:

From time to time, we partner with homeschool organizations (e.g., My Morning Basket) to offer special promotions:

How you access:

• Receive exclusive landing page link through partner communications
• No promo code needed - offer automatically applied through unique landing page
• Promotion terms clearly displayed before signup

Examples: Multiple free trial lessons (e.g., 4 free lessons / 1 free month), discounted first month, extended trial periods

During promotional period:

• No credit card required
• Schedule promotional lessons with your matched teacher
• Cancel anytime with no charges

After promotional period: We'll email asking if you'd like to continue. If yes, visit maestromusic.online/tuition to select plan and provide payment. No automatic billing - you actively choose whether to enroll.

Eligibility:

• Typically available to new students only
• One promotional offer per household
• Student must not have previously received lessons through Maestro Music
• We reserve the right to verify eligibility

We reserve the right to:

• Modify or discontinue promotional offers anytime
• Determine eligibility for promotions
• Limit promotions to specific partnerships
• Set unique terms for each promotion
• Refuse promotional benefits if we detect fraudulent or abusive behavior

Prohibited conduct: Creating multiple accounts for multiple promotions, using false information, sharing links in violation of partner agreements. May result in immediate termination of benefits, charges for lessons at standard rates, and account suspension.

Specific promotional terms displayed on each landing page supplement these general Terms. In case of conflict, specific promotional terms control for that offer.

6. Lesson Transcripts and Privacy

6.1 Automatic Transcription

All lessons are transcribed automatically via Zoom:

• Text transcripts only - lessons are NOT video or audio recorded
• Captures spoken words during lessons
• Used for quality assurance, safety documentation, and dispute resolution

By booking lessons, you consent to automatic transcription.

6.2 What's Transcribed

• Spoken words during lessons (text format)
• Automated by Zoom's transcription service
• Chat messages exchanged during lessons

NOT captured: Video recordings, audio recordings, screen captures (beyond live lesson delivery)

6.3 Storage and Access

Storage:

• All lessons conducted via Maestro Music's Zoom Business account
• Transcripts stored securely on Zoom's encrypted servers
• Configured for COPPA compliance (automatic generation, secure storage, no third-party data sharing, compliance with retention and parental rights)
• Retained indefinitely for safety and liability protection
• Parents may request deletion anytime (see Privacy Policy)

Who can access:

• You (parent/guardian)
• Your student
• The assigned teacher
• Maestro Music administrators (only for safety concerns, disputes, quality assurance, or legal compliance)

We NEVER:

• Share transcripts with third parties (except as legally required)
• Use transcripts for marketing without separate written consent
• Sell or monetize student data

6.4 Transcription Cannot Be Disabled

For Students Under 13:

• Transcription cannot be opted out (child safety measure required by COPPA)
• Protects both students and teachers
• Provides documentation for safety and liability

For Students 13+:

• Transcription still required for quality and safety purposes
• Contact [email protected] if you have specific concerns
• We may not be able to provide lessons without transcription

Why transcription matters: Protects students from inappropriate conduct, protects teachers from false accusations, provides documentation for dispute resolution, enables quality assurance, helps with customer service.

For complete privacy details, see our Privacy Policy.

7. Intellectual Property

7.1 Maestro Music Content

All instructional materials created by Maestro Music or our teachers are protected by copyright and owned by Maestro Music LLC, the individual teacher, or licensed to us.

You may:

• Use materials for personal, non-commercial learning within your household
• Share lesson transcripts with family for personal viewing only
• Print materials for your student's personal use

You may NOT:

• Copy, distribute, or share materials publicly (including social media)
• Use materials for commercial purposes or to teach others
• Modify materials or create derivative works without permission
• Share login credentials outside your household
• Record or screenshot lessons beyond the automatic transcription we provide

7.2 Student-Purchased Books and Sheet Music

Annual $30 book allowance:

• Your tuition includes $30 annual allowance (prorated if mid-year start)
• Teacher selects appropriate books
• Books purchased on your behalf and shipped to you
• You own these physical books - yours to keep even if you discontinue lessons

What you own: Physical method books, printed sheet music purchased with allowance, materials your teacher sends as PDFs for personal use

What you license (don't own): Digital course materials on our platform, lesson transcripts (access expires after cancellation unless you request copies), proprietary worksheets and exercises created by teachers, website content and platform features

Additional materials: If you need materials beyond $30 allowance, you're responsible for purchasing them.

7.3 Student-Created Work

Students retain full ownership of:

• Original compositions
• Original performances
• Original arrangements
• Practice recordings made by student/family (not lesson transcripts)

Recital participation: By participating in recitals, students grant us limited license to record performances and share recordings with other recital participants via private link. May use brief clips for promotional purposes only with separate written permission. Students or parents may request removal anytime by emailing [email protected].

7.4 Teacher-Created Content

Teachers retain ownership of their original curriculum and teaching materials. Teachers grant Maestro Music non-exclusive license to use materials with currently enrolled students only.

7.5 Copyright Respect

We respect intellectual property rights and expect you to do the same:

• Don't share copyrighted sheet music illegally
• Don't request teachers teach from pirated materials
• Don't record or redistribute method book content beyond personal use
• Purchase music legally when possible
• Respect teachers' proprietary teaching methods

Copyright infringement: If you believe your copyrighted work has been infringed, contact us at [email protected] with description of work, location of infringing material, your contact information, statement of good faith belief that use is not authorized, and statement that information is accurate and you're authorized to act.

8. Scheduling, Absences, and Makeup Lessons

8.1 Standard Scheduling

After your trial, you'll work directly with your teacher to find times that work. Most teachers prefer consistent weekly slots (same day/time each week), while some can accommodate variable scheduling depending on availability and teaching style. We'll match you with a teacher whose scheduling approach fits your needs when possible.

8.2 Your 3 Annual Sick Days

Every student receives 3 "no-questions-asked" sick days per calendar year:

• Use for any reason, no explanation needed
• Resets January 1st, cannot carry over
• Request makeup for same/following week, subject to teacher availability
• No advance notice required (but appreciated)

To use: Email your teacher or [email protected], mention you're using a sick day, propose 2-3 makeup times.

8.3 Emergency Makeups

One additional emergency makeup per month beyond sick days for unexpected situations (sudden illness, family crisis, urgent conflicts, weather issues, technical emergencies). Email your teacher or [email protected] as soon as possible.

8.4 No-Shows and Last-Minute Cancellations

Please communicate with us even if last-minute. Text or email your teacher, or email [email protected].

We'll work with you to address attendance issues. Repeated no-shows without communication may result in account review or termination. We reserve the right to release the lesson time or terminate the account for severe or repeated violations.

8.5 Extended Absences (3+ Weeks)

With 30 days advance notice: We may prorate tuition and try to hold your time slot (not guaranteed)

Without advance notice: Full tuition typically applies, but we'll still work with you

Common reasons: Vacations, medical situations, temporary schedule conflicts, academic commitments, summer breaks

How to request: Email [email protected] with dates, reason, whether you plan to return, and whether you'd like to pause or cancel.

8.6 Teacher Absences

When teacher cancels:

• 24+ hours notice when possible
• Choose: Reschedule, credit to next month, or substitute teacher

If teacher unavailable 2+ weeks:

• Automatic prorated refund, OR substitute teacher, OR makeups when they return (your choice)

8.7 Changing Your Weekly Time Slot

To change recurring schedule:

• Email your teacher directly to discuss availability
• If they can't accommodate, email [email protected] to discuss switching teachers
• Give as much advance notice as possible (ideally 2+ weeks)

Teacher changes available anytime: Email [email protected] for schedule conflicts, need for different flexibility, teaching style preferences, or personality fit. No penalty.

9. Code of Conduct

9.1 Expected Behavior

All users must:

• Treat everyone with respect, kindness, and courtesy
• Arrive on time for scheduled lessons
• Be prepared with instrument and materials
• Maintain appropriate attire and behavior during video lessons
• Provide advance notice for cancellations when possible
• Communicate professionally and constructively

9.2 Prohibited Conduct

Absolutely not tolerated:

• Harassment, bullying, discrimination, or abusive language
• Inappropriate, threatening, or sexually suggestive behavior
• Illegal activity or content
• Fraud or misrepresentation
• Recording or screenshotting lessons without permission (beyond automatic transcription)
• Sharing login credentials with unauthorized users
• Making false accusations against teachers or staff

Circumventing the platform:

• Attempting to hire teachers privately to avoid platform fees
• Soliciting teachers to provide lessons outside Maestro Music platform
• Sharing teacher's personal contact information with other families to arrange private lessons
• Arranging payment directly with teachers

Why this matters: Platform fees support teacher vetting, background checks, customer service, quality oversight, transcript storage, payment processing, scheduling systems, and protections for students and teachers.

Acceptable communication:

• Emailing teacher directly about scheduling, lessons, and practice
• Emailing administration for support, billing, or policy questions
• Using both channels as needed

Also prohibited:

• Repeated no-shows without communication
• Using lessons for purposes other than music education
• Sharing copyrighted materials illegally
• Disrupting lessons or being unprepared repeatedly
• Asking teachers to engage in activities outside their role

9.3 For Minors

Parents/guardians are responsible for supervising younger students' behavior, ensuring appropriate conduct, teaching respectful online interaction, and monitoring platform use.

9.4 Consequences

Violations may result in:

• First offense: Written warning and discussion
• Second offense: Temporary suspension (1-2 weeks)
• Third offense: Permanent termination without refund

We reserve the right to skip progressive discipline for severe violations (threats, harassment, illegal activity, abuse, severe safety violations, attempts to circumvent platform).

Appeals: May appeal termination within 7 days by emailing [email protected]. We'll review and respond within 7 business days.

10. Limitation of Liability

10.1 What We're NOT Responsible For

To the fullest extent permitted by law, Maestro Music LLC is not liable for:

Technical Issues: Internet outages or connectivity problems on your end, Zoom platform issues beyond our control, student device failures, third-party service disruptions, software compatibility issues

Learning Outcomes: Individual student progress or lack thereof, audition results or competition performance, scholarship or college admission outcomes, professional career success, meeting specific learning goals or timelines

Teacher-Related: Individual teaching methods or curriculum choices within our guidelines, personality conflicts or communication style differences, teachers' personal opinions or statements outside lessons

Note: While teachers are independent contractors, we carefully vet, train, and oversee all Maestro Music teachers. If you have concerns, contact us immediately at [email protected] so we can address the issue.

Third-Party Actions: Content of third-party websites linked from our platform, unauthorized access to your account due to failure to secure credentials, behavior of other students or parents, issues with book shipments caused by carriers

10.2 Maximum Liability

Our total liability for any claims shall not exceed the total amount you paid to Maestro Music in the 3 months immediately preceding the claim.

10.3 No Guarantees

We do not guarantee specific learning results or timelines, uninterrupted or error-free lessons, immediate resolution of technical issues, particular teacher availability indefinitely, preferred lesson times always available, or that students will enjoy lessons or continue practicing.

10.4 Student Progress Disclaimer

Musical progress depends on many factors outside our control: quality and frequency of practice (most important), natural aptitude and prior experience, instrument quality and condition, home practice environment, student motivation and engagement, age and developmental stage, and external stressors.

We provide high-quality instruction and experienced teachers, but cannot guarantee specific outcomes or progress rates.

10.5 Assumption of Risk

You acknowledge and accept risks inherent in online education: technology failures or interruptions, miscommunication in virtual settings, limitations of video-based instruction, potential for misunderstandings without in-person interaction.

10.6 Indemnification

You agree to indemnify and hold harmless Maestro Music, its owners, teachers, employees, and affiliates from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from: your violation of these Terms, your violation of any law or third-party rights, your use or misuse of services, actions of your student during lessons, disputes with teachers or other families, failure to supervise minor students appropriately, or unauthorized recording or distribution of lesson content.

11. Privacy and Data Security

Your personal information is handled according to our Privacy Policy.

Key Points:

• Industry-standard encryption (SSL/TLS)
• Data stored securely via Kajabi, Stripe, Zoom Business, and Calendly (all COPPA-compliant when properly configured)
• We never sell or rent your information
• Data shared only as necessary to provide services
• You can request access to or deletion of your data anytime
• Lesson transcripts retained indefinitely (you can request deletion)

Data breach notification: Within 72 hours of discovery, we'll explain what information was affected, steps we're taking, and guidance on protecting yourself.

Your data rights: Access, correct, delete (subject to legal retention), export, and opt out of marketing communications.

To exercise rights: Email [email protected].

For complete details, see our Privacy Policy.

12. Termination and Cancellation

12.1 How to Cancel

To cancel:

1. Email [email protected]
2. Include student name(s) and reason for cancellation (optional but helpful)
3. Specify whether pausing (with return date) or canceling permanently

Notice period: 7 days advance notice required. You'll be charged for current billing cycle. Access continues through end of paid period. No refund for partial months (unless prepaid multiple months).

12.2 What Happens When You Cancel

12.2 What Happens When You Cancel

Immediate Effects:

• Your account is marked for cancellation at end of paid period
• You retain access to lessons and materials through end of paid period
• Automatic billing stops after current period

After Cancellation:

• Access to platform and lessons discontinued
• We retain certain information as described in our Privacy Policy, Section 8

Your Right to Request Deletion: You may request deletion of your information by emailing [email protected]. We'll delete information where legally permissible and explain any information we must retain for legal, tax, or safety reasons.

12.3 Immediate Termination by Maestro Music

We may terminate immediately without refund for: violation of Terms or Code of Conduct, abusive behavior, fraudulent payment activity or chargebacks without contacting us first, illegal activity, repeated no-shows without communication, attempting to circumvent platform, harassment or threats, severe safety violations.

You'll receive: Email notification explaining reason, opportunity to appeal within 7 days (non-severe violations), refund of prepaid unused lessons (at our discretion based on circumstances).

12.4 Reactivating After Cancellation

You may reactivate by emailing [email protected], requesting to resume, and paying any outstanding balances.

Important: Scheduling depends on teacher openings. Your previous time slot not guaranteed. You may need different teacher if previous teacher fully booked.

13. Changes to These Terms

We may update these Terms to: comply with new laws, reflect changes in services or business practices, improve clarity, respond to feedback, add new features, or update promotional offers or partnerships.

Material Changes (affecting pricing, refunds, data practices, cancellation, or core rights):

• Updated Terms posted at maestromusic.online/terms with new "Effective Date"
• Email you 30 days in advance
• Email highlights what changed and why

Non-Material Changes (clarifications, typo fixes, minor wording):

• Posted immediately without advance notice
• Effective date updated

Your rights after changes: If you don't agree, cancel within 30 days of notification and receive prorated refund for unused portion (if applicable).

Version history available upon request at [email protected].

14. Dispute Resolution

14.1 Step 1: Informal Resolution (Required First Step)

Before legal action:

1. Email [email protected] describing the issue in detail
2. Give us 30 days to respond and work toward solution
3. Engage in good faith negotiations

Most issues are resolved at this stage.

14.2 Step 2: Mediation (Optional)

If informal resolution fails, either party may request mediation: neutral third-party mediator, conducted via video conference or phone, each party pays own costs (we may cover mediation fees for good faith efforts), non-binding.

14.3 Step 3: Binding Arbitration

If mediation fails or is declined, disputes resolved through binding arbitration rather than court:

Arbitration terms:

• Governed by American Arbitration Association (AAA) Consumer Arbitration Rules
• One arbitrator mutually agreed upon (or selected per AAA rules)
• Conducted via video conference (unless parties agree to in-person)
• Each party pays own legal fees unless arbitrator awards fees to prevailing party
• Decision is final and binding with limited grounds for appeal
• Location: Lane County, Oregon or via video conference

Exception - small claims court: Either party may bring claims in small claims court if claim is within monetary limits and brought in proper jurisdiction (Lane County, Oregon).

14.4 Class Action Waiver

You agree to resolve disputes individually, not as part of a class action.

This means: no class action lawsuits, no joining with other users for collective claims, each dispute handled separately, you may only seek relief on individual basis.

If you don't agree: Notify us in writing within 30 days of accepting these Terms.

If this waiver is unenforceable: The arbitration agreement is void, but rest of these Terms remain in effect.

14.5 Governing Law and Jurisdiction

Governing law: Laws of the State of Oregon, United States, without regard to conflict of law principles.

Jurisdiction: Any legal proceedings (arbitration or small claims) must be conducted in Lane County, Oregon (if in-person) or via video conference.

15. Special Terms for Charter School and ESA Students

15.1 Charter School Students

If using charter school funding:

• All standard Terms apply
• Lessons begin only with approved purchase order on file
• If funds depleted, you have 7 days to provide new purchase order or arrange alternative payment
• Standard cancellation policies apply
• Teachers assigned must have passed required background checks (typically California DOJ Livescan)
• Charter school funding arrangements don't change your relationship with Maestro Music
• You're still subject to our Terms and Policies
• Unused charter school funds returned to issuing program per their policies, not to families

15.2 ESA Students (Education Savings Account)

If using ESA funding:

• All standard Terms apply
• Lessons begin only once ESA funding approved and we receive payment authorization
• If ESA funds delayed or depleted, you have 7 days to arrange alternative payment
• Standard cancellation policies apply
• Teachers assigned must meet your state's ESA requirements
• ESA funding doesn't change refund policies
• You must maintain communication about funding status
• If ESA funding ends, you're responsible for payment to continue lessons

15.3 No Special Refund Rights

Charter and ESA students subject to same refund policies as private-pay students. Unused charter/ESA funds returned to issuing program per their policies, not to families.

16. Miscellaneous Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and Lesson Policies, constitute the entire agreement between you and Maestro Music. They replace any prior agreements and govern your use of services and account.

16.2 Severability

If any provision is found unenforceable, that provision will be modified or removed, and all other provisions remain in full effect.

16.3 No Waiver

Our failure to enforce any provision doesn't waive our right to enforce it later. All rights reserved.

16.4 Assignment

You may not transfer your account or these Terms to anyone without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets with reasonable notice to you.

16.5 Force Majeure

We're not liable for failures to perform due to circumstances beyond our reasonable control: natural disasters, war/terrorism/civil unrest, pandemics or public health emergencies, internet or telecommunications failures, government actions or regulations, third-party service provider outages.

16.6 Survival

Sections that by their nature should survive termination will survive, including: Intellectual Property (Section 7), Limitation of Liability (Section 10), Dispute Resolution (Section 14), payment obligations for services already rendered, any provisions related to confidentiality or indemnification.

17. Contact Information

Maestro Music LLC

Email: [email protected]
Website: maestromusic.online
Response Time: Within 24 business hours

Mailing Address:
Maestro Music LLC
85861 South Willamette Street
Eugene, OR 97405
United States

For Specific Inquiries:

COPPA-Related (Children Under 13): Subject: "COPPA Inquiry"
Billing Questions: Subject: "Billing Question"
Technical Support: Subject: "Tech Support"
Teacher Concerns: Subject: "Teacher Concern"

18. Acceptance

By using Maestro Music services, you acknowledge:

✅ Read and understood these Terms and Conditions
✅ Read and understood our Privacy Policy
✅ Agreed to be bound by both documents
✅ Authority to enter into this agreement (or parental consent if under 18)

If you are a parent/guardian of a student under 13:

✅ You've provided verifiable consent through registration and payment
✅ You understand your rights under COPPA
✅ You understand lessons will be transcribed (text only) for safety and quality
✅ You consent to data collection as described in our Privacy Policy

Last Updated: December 15, 2025

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