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Maestro Music - Privacy Policy

Effective Date: December 15, 2025

This Privacy Policy explains how Maestro Music LLC collects, uses, and protects your information. By using our services, you agree to this policy.

1. Key Definitions

  • "We," "us," "our": Maestro Music LLC
  • "You," "your": Parents, guardians, or adult students using our services
  • "Student": Anyone receiving music lessons
  • "Child" or "Children": Anyone under 13 years old
  • "Services": Our website, lessons, and related offerings

2. Information We Collect

2.1 Account Information

We may collect:

  • Names (parent/guardian and student)
  • Email addresses
  • Phone numbers
  • Mailing addresses (for book shipments)
  • Age or date of birth (to verify COPPA compliance)
  • Relationship to student

2.2 Musical Information

We may collect:

  • Instrument(s) studied
  • Musical experience level
  • Learning goals and preferences
  • Practice habits and progress
  • Teacher notes and feedback

2.3 Payment Information

Payment processed through Stripe (via Kajabi). We don't store full credit card numbers. Stripe collects:

  • Credit/debit card information
  • Billing address
  • Payment history

See Stripe's privacy policy: https://stripe.com/privacy

2.4 Communications

We may collect:

  • Email correspondence with teachers or admin
  • Messages sent during lessons (included in transcripts)
  • Customer support inquiries
  • Feedback and testimonials

2.5 Lesson Transcripts

All lessons are automatically transcribed (text only, NOT video/audio recordings):

  • Spoken words during lessons (text format)
  • Chat messages exchanged during lessons
  • Automatically generated by Zoom's transcription service
  • Stored indefinitely for safety and liability protection
  • Cannot be disabled (especially for students under 13)

See Section 4 for children's privacy details.

2.6 Website Technical Information

We may collect:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent
  • Referring website

We use minimal cookies for essential functions only (login sessions, preference storage). We do NOT use tracking cookies, advertising cookies, or analytics beyond basic website function.

2.7 What We DON'T Collect

  • Social Security Numbers
  • Precise geolocation data
  • Video or audio recordings of lessons (only text transcripts)
  • Social media activity or profiles
  • Browsing history outside our website
  • Biometric data

3. How We Use Information

We may use your information to:

Provide Services:

  • Deliver music lessons and match you with teachers
  • Process payments and manage subscriptions
  • Ship books and materials
  • Provide lesson transcripts
  • Communicate about scheduling, absences, and makeups

Customer Support:

  • Respond to questions and concerns
  • Troubleshoot technical issues
  • Handle billing inquiries

Safety and Quality:

  • Monitor lesson transcripts for safety concerns (especially for children)
  • Quality assurance and teacher training
  • Dispute resolution and liability protection

Marketing (Adults Only, Opt-In):

  • Send newsletters about our services (you can unsubscribe anytime)
  • Announce new offerings or recitals
  • We do NOT market to children under 13

Business Operations:

  • Improve our services
  • Understand how our website is used
  • Maintain records for tax and legal compliance

Legal Compliance:

  • Comply with laws and regulations
  • Respond to legal requests
  • Protect our rights and property

4. Children's Privacy (COPPA Compliance)

We comply with the Children's Online Privacy Protection Act (COPPA) for students under 13.

4.1 Parental Consent

Before collecting information from children under 13, we obtain verifiable parental consent through:

Two-Step Process:

  1. Registration: Parent checks boxes confirming they're the parent/guardian and consent to data collection
  2. Payment: Parent provides credit card for payment 

First Lesson Recommendation: We recommend parents be present at the first lesson to help with technology and ensure comfort. This is optional and for your convenience.

4.2 What We Collect from Children Under 13

Only information necessary for lessons:

  • Student's first and last name
  • Age or date of birth
  • Instrument and skill level
  • Learning goals
  • Lesson transcripts (text only, automatic)

We do NOT collect from children:

  • Email addresses (parent's email used)
  • Phone numbers (parent's number used)
  • Social media information
  • Photos or videos beyond live lesson delivery
  • Location data beyond mailing address for book shipment

4.3 How We Use Children's Information

Solely to provide music lessons:

  • Deliver instruction
  • Track progress
  • Provide transcripts for practice support
  • Ensure safety through transcript monitoring

We do NOT:

  • Market or advertise to children
  • Share children's information for third-party marketing
  • Use children's information for any purpose beyond lesson delivery

4.4 Lesson Transcripts for Children

All lessons with students under 13 are automatically transcribed:

  • Text-only transcripts (NOT video or audio recordings)
  • Stored indefinitely for safety and liability protection
  • Cannot be opted out (child safety measure)
  • Protects both students and teachers

Why we can't disable transcription:

  • Documents interactions for child safety
  • Protects against inappropriate conduct
  • Provides evidence for dispute resolution
  • Required for quality assurance with minors

4.5 Parental Rights Under COPPA

Parents can:

  • Review their child's personal information
  • Correct inaccurate information
  • Delete their child's information (subject to legal retention requirements)
  • Refuse further collection and close the account
  • Receive notification of what information we collect and how we use it

To exercise these rights:

  • Email [email protected] with subject "COPPA Request"
  • Include: Child's name, parent name, account email, specific request
  • We'll respond within 48 hours

4.6 When Children Turn 13

COPPA no longer applies when a child turns 13, but our privacy practices remain the same until they turn 18. Parental control over the account continues until the student is 18.

5. How We Share Information

5.1 Service Providers

We share information with trusted service providers who help us operate:

Kajabi (Website, Payments via Stripe):

Stripe (Payment Processing):

Zoom (Video Lessons and Transcripts):

  • Provides video lesson platform and text transcription
  • Configured for COPPA compliance
  • Privacy policy: https://zoom.us/privacy

Calendly (Scheduling):

Mailchimp (Email Communications):

Shipping Carriers (Book Delivery):

  • USPS, UPS, FedEx for book shipments
  • Receive shipping address only

All service providers are contractually required to protect your information and use it only for specified purposes.

5.2 Teachers (Independent Contractors)

We share necessary information with your assigned teacher:

  • Student name, age, instrument, skill level
  • Contact information (parent email/phone)
  • Musical goals and preferences
  • Lesson transcripts

Teachers sign confidentiality agreements and may not use information for purposes outside teaching your student.

5.3 Other Students (Recitals Only)

During optional online recitals, we may share:

  • Student's first name with other recital participants
  • Recital performance recordings via private link (only to recital participants)

5.4 Business Transfers

If Maestro Music is sold or merged, your information may be transferred to the new owner. You'll be notified and can choose to delete your information before the transfer.

5.5 Legal Requirements

We may share information when required by law:

  • Court orders or subpoenas
  • Legal proceedings
  • Protecting safety or preventing harm
  • Enforcing our Terms and Conditions

5.6 With Your Consent

We may share information for other purposes with your explicit written consent.

5.7 What We DON'T Share

  • We do NOT sell your information to third parties
  • We do NOT share your information with advertisers
  • We do NOT allow third-party advertising on our platform
  • We do NOT share children's information except as described above

6. International Students and Data Transfers

Our Business:

  • Based in Eugene, Oregon, United States
  • Data stored on U.S.-based servers
  • Subject to U.S. laws

Our Teachers:

  • All are U.S. citizens or residents
  • Some may be located internationally but are still U.S. persons

International Students:

  • We have a small number of international students (Canada, Italy, South Africa)
  • We don't actively target international markets
  • By using our services from outside the U.S., you consent to data transfer to and storage in the United States

For EU/UK Students: If you're in the European Union or United Kingdom, you have rights under GDPR including access, correction, deletion, data portability, and restriction of processing. Email [email protected] to exercise these rights.

7. Data Security

How We Protect Your Information:

  • SSL/TLS encryption for data transmission
  • Secure storage with access controls
  • Limited employee/contractor access (need-to-know basis only)
  • Background checks for all teachers
  • Regular security reviews

Important: No system is 100% secure. While we use industry-standard measures, we cannot guarantee absolute security.

Your Responsibilities:

  • Use strong, unique passwords
  • Don't share login credentials
  • Log out on shared devices
  • Keep your contact information current

Data Breach Notification: If a breach affects your information, we'll notify you within 72 hours with details and guidance.

8. Data Retention

While You're Active: All information is kept and accessible as needed for lessons and customer service.

After You Cancel:

We retain different types of information for different periods based on business, legal, and safety needs:

Information We Delete Quickly:

  • Shipping addresses: Retained for customer service purposes; you can request deletion anytime
  • Active session data: Immediately upon account closure

Information We Retain Temporarily:

  • Teacher notes and student progress records: Retained for educational and quality purposes; you can request deletion anytime
  • Marketing email subscriptions: Until you unsubscribe

Information We Retain Long-Term:

  • Lesson transcripts: Retained indefinitely for safety and liability protection
  • Account information (name, email, enrollment dates): 7 years for tax and legal compliance
  • Payment records (transaction amounts and dates, but not full credit card numbers): Retained indefinitely for financial recordkeeping, dispute resolution, and business operations
  • Charter school/ESA documentation: 7 years per educational funding requirements

Why We Retain Information:

  • Legal and regulatory compliance (tax laws, educational funding requirements, etc.)
  • Fraud prevention and dispute resolution
  • Protecting our legal rights and defending against claims
  • Safety documentation and liability protection
  • Facilitating re-enrollment if you return

Your Right to Request Deletion: You may request deletion of your information at any time by emailing [email protected] with subject line "Deletion Request." We will:

  • Acknowledge your request within 48 hours
  • Complete deletion within 30 days
  • Delete information where legally permissible
  • Explain any information we must retain for legal, tax, or safety reasons
  • Provide confirmation once deletion is complete

Important: Some information cannot be deleted due to legal requirements, such as:

  • Tax records (IRS requires 7 years retention)
  • Records subject to legal hold or litigation
  • Information necessary for fraud prevention or legal claims
  • Charter school/ESA funding documentation (7 years required)

Information retained for legal compliance will be securely stored with restricted access and not used for any other purpose.

9. Your Privacy Rights and Choices

9.1 General Rights (All Users)

You can:

  • Access your information
  • Correct inaccurate information
  • Delete your information (subject to legal retention requirements)
  • Opt out of marketing emails (click "unsubscribe" or email us)
  • Control cookies (browser settings—though we use minimal cookies)

To exercise rights: Email [email protected] with your request. We respond within 30 days.

9.2 State-Specific Rights

If you're in California, Virginia, Colorado, Connecticut, Utah, or Texas, you may have additional rights including:

  • Right to know what information we collect
  • Right to delete (with exceptions for legal compliance)
  • Right to opt out of "sale" (we don't sell data)
  • Right to non-discrimination for exercising rights

Email [email protected] to exercise state-specific rights.

9.3 COPPA Rights (Children Under 13)

Parents have additional rights—see Section 4.5.

10. Advertising and Marketing

10.1 What We DON'T Do

  • No targeted advertising based on browsing behavior
  • No tracking cookies or pixels
  • No third-party advertising networks
  • No cross-site tracking
  • No retargeting ads
  • No data sharing with advertisers

10.2 What We DO

Email Marketing (Adults Only):

  • Newsletters about our services (opt-in or opt-out anytime)
  • Service updates and announcements
  • We do NOT email children under 13

Partnerships:

  • We partner with homeschool organizations (e.g., My Morning Basket)
  • They share promotional landing pages with their audiences
  • We don't share your information with partners

Social Media:

  • Occasional posts about our services
  • We don't track your social media activity

11. Third-Party Links and Services

Our website may link to third-party sites (Zoom, Stripe, etc.). We're not responsible for their privacy practices. Review their privacy policies before providing information.

Some teachers may use third-party tools (practice apps, sheet music sites, etc.). These are not part of Maestro Music services—review their privacy policies before use.

12. Changes to This Policy

Material Changes (affecting data collection, use, children's privacy, or your rights):

  • 30 days advance email notice
  • Explanation of changes
  • Right to cancel within 30 days if you disagree

Non-Material Changes (clarifications, typo fixes):

  • Posted immediately
  • Effective date updated

Version history available upon request at [email protected].

13. Contact Information

Maestro Music LLC

Email: [email protected]
 Response Time: 24-48 hours (48 hours for COPPA requests)

Mailing Address:
 Maestro Music LLC
 85861 South Willamette Street
 Eugene, OR 97405
 United States

For Specific Requests:

COPPA Inquiries (Children Under 13):
 Subject: "COPPA Request"

Data Access/Deletion:
 Subject: "Privacy Request"

Security Concerns:
 Subject: "Security Issue"

14. Acceptance

By using Maestro Music services, you acknowledge:

âś… You've read and understood this Privacy Policy
âś… You consent to data collection and use as described
âś… You have authority to provide this consent (or are the parent/guardian)

If you're a parent/guardian of a student under 13:

âś… You've provided verifiable consent through registration and payment
âś… You understand your rights under COPPA
âś… You understand lessons will be transcribed (text only) for safety
âś… You consent to data collection as described

Last Updated: December 15, 2025
© 2025 Maestro Music LLC. All rights reserved.